FAQ's

1. What products do you sell?

We offer a wide variety of vaping products, including vape kits, e-liquids, disposables, coils, tanks, and accessories from top brands like Oxva, Doozy Vape Co., and Al Fakher. Whether you're a beginner or an experienced vaper, we have something for everyone.

2. Do you ship internationally?

Currently, we offer shipping within the UK and to select international locations. Please check our shipping information page for details on specific countries and delivery times.

3. How long will it take for my order to arrive?

Orders are typically processed and dispatched within 1-2 business days. Delivery times depend on your location and the shipping method chosen at checkout. Standard UK deliveries usually arrive within 2-5 business days, while express options are available for faster shipping.

4. What payment methods do you accept?

We accept a range of secure payment methods including credit/debit cards, PayPal, and other popular payment options. All transactions are processed securely through our trusted payment gateways.

5. Can I return or exchange my order?

Yes, we accept returns and exchanges within 14 days of receiving your order. The product must be unused, unopened, and in its original packaging. For more information on our return policy, please visit our Returns & Refunds page.

6. How do I know what nicotine strength to choose?

Nicotine strength depends on your personal preference and your previous smoking habits. We offer nicotine salt e-liquids in strengths of 5mg, 10mg, and 20mg for a smoother hit, and freebase e-liquids in various strengths (usually 3mg, 6mg, 12mg). If you're new to vaping, we recommend starting with a lower strength and adjusting as needed.

7. How do I use a disposable vape?

Disposable vapes, like the Al Fakher 15K, are designed for ease of use. Simply remove the device from the packaging and inhale to activate. There’s no need to refill, recharge, or replace coils—just vape until the e-liquid runs out. When you're done, dispose of the device responsibly.

8. Are your products authentic?

Yes, all of our products are 100% authentic, sourced directly from trusted manufacturers and distributors. We ensure that all items meet industry standards for quality and safety.

9. Can I use my own e-liquid in your devices?

Yes, most of our vape kits and tanks are compatible with your preferred e-liquids. However, it’s important to check compatibility with your device, especially if you’re using a pod system or sub-ohm tank. Some kits work best with nic salt e-liquids, while others are designed for freebase e-liquids.

10. How do I care for my vape device?

To extend the life of your vape device, make sure to clean it regularly, change the coils as needed, and refill your tank with fresh e-liquid. For pod systems, be sure to replace pods when the flavour or performance begins to degrade. Always keep your device charged and store it in a cool, dry place.

11. Do you offer discounts or promotions?

Yes! We regularly offer special promotions, sales, and discounts on our products. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest deals and exclusive offers.

12. I’m new to vaping—where should I start?

If you’re new to vaping, we recommend starting with a beginner-friendly pod system or a disposable vape. These are simple to use and offer a satisfying vaping experience. Our customer service team is always here to help you choose the right device and e-liquid for your needs.

 

Still have questions?

Feel free to contact us at creedvapers@gmail.com or visit our Contact Us page for more information. Our friendly customer support team is happy to assist you!

 

SHOP WITH CONFIDENCE

We guarantee that all of our products are beautiful and well made. As most of our products are handmade, please be prepared to accept some imperfections and variations in the product. All product dimensions listed are approximate.

 

PRICES AND DISCOUNTS

Our prices are in Great British Pounds (GBP). 

 

PAYMENT METHODS

We accept Visa, MasterCard and American Express.  If you would like to apply for net billing terms please contact your sales rep for a credit application.

 

I have entered an incorrect address what do I do now?

 simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at creedvapers@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

 

SHIPPING + DELIVERY

We will select the best carrier and method of shipping based on the size and weight of the products you order. Product minimums will be in effect on certain items.

Please allow 4-7 days production time for your order to ship out, Average shipping times are 15-21 days based on location. Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business please email us at creedvapers@gmail.com. You will not be charged for any items that are not shipped, back ordered items will only be charged once they have been dispatched. Delivery service is to your door. Delivery does not include unpacking or assembly.

 

RETURN

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, You must contact the store before any goods are returned. Goods returned without prior authorization will be refused. Merchandise that is pre-approved to be returned must be returned in original, undamaged condition and in its original packaging and at the cost of the sender, including both shipping charges and any brokerage or duty that is applicable. Upon approval for a return, Customer Service will issue an RMA (Returned Merchandise Authorization) form via fax or e-mail. This RMA form must accompany the returned merchandise and the RMA number must be written clearly on the outside of any packages. Returns that arrive without the appropriate RMA documentation will be refused. In circumstances where an item is approved for return after 7 days from receipt, a restocking fee may be charged. Orders paid for by credit card will be refunded as a credit onto the original credit card use for payment. If any of this is unclear please feel free to contact customer service prior to placing your order.

 

DAMAGED GOODS

If an item arrives damaged, you must notify us within 48 hours of receipt so we can work with you to arrange a return, replacement, refund or credit. If there is obvious damage to the package upon delivery, please note the condition of the package on the waybill or refuse the delivery altogether. Please contact your sales rep should you ever refuse a shipment. Once goods are in your possession for more than 48 hours, we cannot accept any claims for damage.

 

PRIVACY AND SECURITY

We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.